Below are articles referenced in the book. Please note that within some of these articles you will find additional links to content and activities.
- How to Help Your Clients Avoid Costly Mistakes
- 6 Good Reasons to Call Your Clients Now
- Providing a “Personal Touch” to Strengthen Client Loyalty
- Summer Reading (Client Touch Point)
- Using Email to Have Ongoing “Conversation” With Clients
Advocacy and Referrals